Home / Returns Policy

We're sure you'll love our product. However if you change your mind, we are happy to guide you through the return's process at any time and worry-free. 

POLICY

Classic Portuguese is happy to offer a full refund or an exchange on all orders within 21 days of purchase. Unfortunately, we can only accept items returned in their original packaging and sale condition with all tags attached. 

Please ensure all returns are sent with a valid tracking number as we are not accountable for orders lost without tracking information. Kindly note that you are responsible for posting the item to us. We currently only offer free returns for UK customers and are working hard to offer free returns for the rest of you. 

For UK returns, we will fully refund the cost of the postage to us. All we require is a scanned copy of the receipt sent to info@classicportugtuese.com

PROCEDURE

To return an item simply fill in the returns form included, select your reason and include in the box. Items should be sent by registered post or recorded delivery and must be securely packaged. As you can understand, we unfortunately cannot accept responsibility for loss or damage to items being returned.

Once we have received the goods and we are happy with their condition we will exchange or fully refund to your original method of payment. That being said, we are always only one email/Facebook message away and we pride ourselves in offering the best customer experience as possible.